"Live" Text Chat
Communicate, engage and interact “live” in real-time with your website visitors and social media fans from any computer, laptop, or smartphone, at any time, and in any location.

​We custom build your "Live" Text Chat system to fit the unique needs, requirements, and specifications of your business, and offer even more ways to customize your solution via custom integrations and custom plugins!
CUSTOM SYSTEM

Screen Sharing | Share your screen with visitors to help guide and assist them with photos, images, videos, etc.

Geolocation | Offer visitors special deals and discounts based on their location or direct them to the nearest outlet.

Native Language | Greet visitors their native language who respond to your targeting marketing activities.

Monitor Visitors | Monitor how visitors are interacting with your website in real-time.

Track Visitors | Analyze the web path of visitors.

Track Traffic | Identify the URL of the content or visitor that’s sending you traffic

Engagement Rates | Determine specific web pages with high and low engagement rates.

Activity Notifications | Get notified when visitors complete certain actions on your website.

Visitor Identification | Identify new visitors vs returning visitors.

Favorite Agent | Let returning visitors see list of available agents and select the one they like most!

Translation | Automatically translates the visitors native language into the agents native language.

CUSTOM INTEGRATIONS

"Live" Text Chat  → CRM | Automatically creates a new lead or updates a lead in your CRM when a chat is ended, a visitor enters queue, or a ticket is created. Works with Salesforce, Insightly, Zoho CRM, etc.

"Live" Text Chat  → Contacts Manager | Automatically creates a new contact or updates a contact when a chat is ended, a visitor enters queue, or a ticket is created. Works with Google Contacts, Outlook Contacts, etc.

"Live" Text Chat  → Spread Sheets | Automatically creates a new row in your spreadsheet when a chat is ended, a visitor enters queue, or a ticket is created.  Works with Google Sheets, MS Excel 365, etc.

"Live" Text Chat  → Databases | Automatically creates a new record in your spreadsheet when a chat is ended, a visitor enters queue, or a ticket is created.  Works with  Airtable, Zoho Creator, Knack, etc.

"Live" Text Chat  → Team Chat | Automatically post ended chats as new room/channel messages in your Slack, HipChat, Flock, etc.

"Live" Text Chat  → SMS | Automatically notifies admin or supervisor via SMS text messaging when a chat is started, or ended, or when the tag list for a particular chat is changed.

"Live" Text Chat  → Phone | Automatically notifies admin or supervisor via phone when a chat is started, or ended, or when the tag list for a particular chat is changed.

"Live" Text Chat  → Email | Automatically emails the chat transcript when a chat is ended. Also, automatically notifies admin or supervisor via email when chat is started, or when the tag list for a particular chat is changed.  

CUSTOM PLUGINS

Get your "Live" Text Chat tools embedded into your business software, so you can communicate with customers, workers and vendors from inside of your CRM, calendar, Google Apps, Microsoft Office 365, etc.  "Live" Text Chat plug-ins enable you to communicate quickly and easily while logged into your business software, centralizing and streamlining your daily communicating and computing tasks, improving workflow and saving time and money!

CRM + "Live" Text Chat | Initiate communication or respond to website visitors instantly while logged into your Salesforce, Insightly, Zoho CRM, etc.

Email + "Live" Text Chat | Initiate “live” real-time communication with customers while logged into your Gmail, MS Outlook 365, Zoho Mail, etc.

Social Media + "Live" Text Chat | Engage your fans in “live” real-time conversations right from your Facebook fan page!

Web Forms + "Live" Text Chat | Engage your fans in “live” real-time conversations while they’re filling-out your Google Form, Jotform, Wufoo, etc.