Custom Self-Serv IVR
Enable your customers to pay bills, place orders, and other transactions by themselves 24/7/365!
A custom Self-Serv IVR empowers your customers to do many transactions with your business by themselves, over the phone, without any involvement from any of your employees. Your customers can set appointments, make reservations, pay bills, and more by themselves, over-the-phone, 24/7. This reduces or eliminates human resource requirements and increases your efficiency and profitability!
FEATURES

Natural Language Understanding | Your SSIVR system uses advanced AI technology to interpret and understand the caller’s reason for calling, and identify their goal, so it can determine how to interact and converse with the caller.

Tasks | Your SSIVR system automatically matches the caller’s goal, such as pay a bill, make a reservation, get an anwser to a question, etc., to a system Task, like “bill payment”, “reservations”, “FAQs”, etc. Once your SSIVR system determines the Task that matches the caller’s objectives, it executes the Actions designed to help the customer accomplish their goal.

Actions | Your SSIVR system automatically executive a series of Actions designed to help the customer reach their goal, including...

Greet- Greet the caller and prompt the caller to speak their goal or purpose for calling.

Listen - Listen to the caller, interpret and understand what the caller is saying.


Speak - Speak to the caller in a human-like conversational fashion.


Collect - Request information from the caller in a human-like conversational way.


Redirect - Redirect the caller to a different task if the caller changes their goal or purpose for calling.


Human Handoff - Connect the caller to a human “live” agent if there is difficulty completing the conversation.


Remember - Stores key parts of the conversation to be used to help improve performance in future conversations.


Machine Learning | Like a real human, your SSIVR system can learn and get better and better with each conversation with your callers. You can train your SSIVR system using sample statements, past and present call transcripts, chat logs, etc. The more training you give it, the more intelligently it will perform in conversations with your customer!

Data Types | In addition to using standard data types like dates, names, times, etc., you can create custom data types for your SSIVR system to use to determine appropriate tasks and perform actions.

• Agent Hand-off | When an agent is needed, your SSIVR system seamlessly transitions the customer, along with all their relevant information and context, to the right agent at the right time.

Text-To-Speech | Your SSIVR system converts your typed scripts into a human-sounding voice, in your choice of over 15 languages including Spanish, Chinese, French; and your choice of a male or femaile voice, as well as your choice of a variety of tones.

Call Recording | Your SSIVR system records conversations with your callers. Call recordings are automatically uploaded and stored online, and transcripts of recorded conversations are automatically created and emailed to you!

INTEGRATIONS

We automate your routine, repetitive and tedious communicating and computing tasks by integrating your Self-Serv IVR with your business software. So, incoming calls handled by your Self-Serv IVR will automatically trigger your business software to perform a task for you.

Self-Serv IVR → CRM | Incoming Self-Serv IVR calls trigger your CRM to automatically create a new lead, create a new contact or update a contact in your Salesforce, Insightly, Zoho CRM, etc.

Self-Serv IVR → Contacts | Incoming Self-Serv IVR calls trigger your contacts manager to automatically create a new lead, create a new contact or update a contact in your Google Contacts, MS Outlook 365 Contacts, Zoho Contacts, etc.

Self-Serv IVR → Spreadsheets | Incoming Self-Serv IVR calls are automatically logged in as new rows in your Google Sheets, MS Excel 365, Zoho Sheets, etc.

• Self-Serv IVR → Database | Incoming Self-Serv IVR calls are automatically logged in as new records in your Airtable, Zoho Creator, Knack, etc.

Self-Serv IVR → Documents | Completed Self-Serv IVR call transcripts are automatically converted into text files then uploaded into a specific folder in your Dropbox, Box, Google Drive, MS Word 365, etc.

Self-Serv IVR → Calendar | Newly scheduled appointments, meetings, and events are automatically added to your Google Calendar, Outlook Calendar, etc.

Self-Serv IVR→ Email | Completed Self-Serv IVR call transcripts are automatically converted to email messages, then delivered to your email inbox. Also, an email message can be sent to the customer immediately after the Self-Serv IVR session ends.

Self-Serv IVR → SMS | Completed Self-Serv IVR call transcripts are automatically converted to SMS text messages, then delivered to your cell phone. Also, an email message can be sent to the customer immediately after the session ends.

Self-Serv IVR → Team Chat | Completed Self-Serv IVR call transcripts are automatically populated into one of your rooms/channels. Works with Slack, HipChat, Flock.

PHONE NUMBER FEATURES

You have access to a vast inventory of custom phone numbers to use with your Self-Serv IVR.  Get a separate custom phone number for each one of your product lines, to promote a new brand, launch a new service, etc.  You can have a custom phone number in any area code, city or local community in the continental USA.

Repeating Digit Numbers- Get a memorable number with repeating digits, like 404-444-4000, 202-222-2222, etc!

Local Vanity Numbers- Get a memorable number that spells a word, like 214-INJURED, 218-FITNESS, etc!

Sequential Numbers- A set of numbers in a sequence, like 404-212-1000, 404-212-1001, 404-212-1002, etc.

Clone Numbers- The same exact number in various area codes, like 731-325-8200, 901-325-8200, 615-325-8200, etc.

Toll Free Vanity Numbers- Get awesome toll free numbers, like 877-FLOWERS, 866-PLUMBER, 888-MEDICAL, etc.