Custom Virtual Call Center
Centralize and unify multiple forms of communications for your dispersed team and your customers!
A custom Virtual Call Center centralizes and unifies your multiple forms of communications for your dispersed team, including phone calls, SMS, “live” text chat, web mail, chatbots, video messaging, video chat, video conferencing, and more, creating one central powerful, streamlined communications system!
PHONE FEATURES

Incoming Calls | Your custom Virtual Call Center has all of the advanced call routing, IVR, in-call controls, call tracking, call recording, and voicemail features, functionality and capabilities your dispersed team needs to handle incoming calls during the day and after-hours.

Outgoing Calls | Your custom Virtual Call Center has all of the advanced Virtual Caller ID (a/k/a “call masking”), automated dialing, predictive dialing, Outbound IVR, and recurring phone messaging features, functionality and capabilities you need to reach out to your customers via telephone.

Phone Numbers | Your custom Virtual Call Center has all of the phone numbers you need for your marketing, ads, sales promotions, and special projects. Get memorable phone numbers, like 218-FITNESS, 404-444-4000, etc; and get local phone numbers in over 40 countries around the globe!

SMS TEXT MESSAGING FEATURES

Your custom Virtual Call Center equips your dispersed team to send and receive SMS text messages on your business phone number, using any desktop, laptop, or tablet computer- not personal cell phones!

Incoming SMS | Your custom Virtual Call Center has all of the advanced technology to deliver incoming SMS text messages to the right member of your team, based on the sender’s phone number, a keyword in the message, the time of day or day of the week, your team’s availability status, and more! Your VCC can also automatically reply or automatically interact with your customers in a human-like SMS conversation.

Outgoing SMS | Your custom Virtual Call Center empowers your dispersed team to send SMS text messages from your business phone number- not their personal cell phones. Your dispersed team can also schedule SMS text messages for future delivery, setup SMS appointment reminders, and send a SMS text message to large or small groups!

Phone Numbers | Your dispersed team can use your existing business phone number for SMS texting messaging, or use get a dedicated SMS phone number assigned to a specific marketing campaign, advertisement, sales promotion, product or service, or special project!

LIVE TEXT CHAT

Your custom Virtual Call Center equips your dispersed team to communicate, engage and interact “live” in real-time with your website visitors and social media fans from any computer, laptop, or smartphone, at any time, and in any location. Each member of your team can share their screen and communicate in the customer’s native language via the advanced language translation feature!

WEB MAIL

Your custom Virtual Call Center equips your dispersed team to administer incoming and outgoing email messages from any computer, laptop, or smartphone, at any time, and in any location.

Incoming Email | Your VCC routes incoming email messages to the correct member of your dispersed team based on predetermined criteria, such as keywords in the subject line or body, email address of the sender, the time of day, day of the week, etc. It extracts certain data from incoming emails and populates it in your CRM, database, etc. It calls your team and reads incoming emails to you over-the-phone!

Outgoing Email | Your VCC empowers your dispersed team to schedule messages to be delivered daily, weekly, monthly, quarterly, annually; and send personalized or “generic” email reminders, notifications, etc to large groups of people with built-in interactive functionality and features, like polling, appointment setting, etc!

VIDEO MESSAGING

Your custom Virtual Call Center equips your dispersed team to recieve and send video messages from any computer, laptop, or smartphone, at any time, and in any location.

Incoming Video Messages| Your VCC routes incoming video messages to the correct member of your dispersed team based on predetermined criteria, such as keywords in the video description, name of the sender, the time of day, day of the week, etc.

Outgoing Email | Your VCC empowers your dispersed team to record and send video messages to one our multiple people, any computer, laptop, or smartphone, at any time, and in any location.

VIDEO CHAT

Your custom Virtual Call Center equips your dispersed team to do face-to-face meetings with customers on any device using Chrome, Firefox or Opera web browsers at any time, in any location. Each member of your team can show and share documents, run PowerPoint presentations, or demo your products by using the screen sharing feature!

VIDEO CONFERENCING

Your custom Virtual Call Center equips your dispersed team to do face-to-face meetings with groups of customers, co-workers, vendors, etc., from any computer, tablet or smartphone, at any time, in any location. The list of Video Conferencing features includes, On-Screen Capacity of up to 50 participants at-a-time, screen sharing, annotation, recording, security, private and public viewing, virtual workspace, polling, status/presence, raise your hand, join by phone, attention indicator, and a mobile app for Android and Apple smartphones.

PHONE NUMBER FEATURES

You have access to a vast inventory of custom phone numbers to boost your advertising, sales promotions, and marketing campaigns. "Easy-To-Remember” phone numbers, like 218-FITNESS and 505-555-5555 increase the response to your ads on the radio, TV, print media and billboard; generate more sales leads, build your brand, boost your various sales promotions, and increase your marketing ROI. You can have a custom phone number in any area code, city or local community in the continental USA.

Repeating Digit Numbers- Get a memorable number with repeating digits, like 404-444-4000, 202-222-2222, etc!

Local Vanity Numbers- Get a memorable number that spells a word, like 214-INJURED, 218-FITNESS, etc!

Sequential Numbers- A set of numbers in a sequence, like 404-212-1000, 404-212-1001, 404-212-1002, etc.

Clone Numbers- The same exact number in various area codes, like 731-325-8200, 901-325-8200, 615-325-8200, etc.

Toll Free Vanity Numbers- Get awesome toll free numbers, like 877-FLOWERS, 866-PLUMBER, 888-MEDICAL, etc.